The Caterer's Hotel Forum is the premier event for UK hoteliers to learn, network and do business.

Headlining the 2017 conference is professional footballer turned hotelier, Gary Neville.  Joining him are senior figures from the hotel industry, police and a COBRA committee attendee will share insights and experience.

A focus on crisis management, resilience and crisis communications

In the last two years the UK hospitality sector has endured an unprecedented number of crises from terror attacks, to cyber crime and a deepening staff shortage due to the uncertainty around Brexit. Yet hotels continue to thrive by exciting and delighting guests with evermore targeted and quirky concepts. The 2017 Hotel Forum will focus on how hoteliers can manage crisis situations to remain resilient and profitable.

The Hotel Forum is a must-attend event for any hotel manager or aspiring hotel manager keen to develop their business and their own skill set. Tickets are limited so please book now.


Join us to Discover

Keynote: Footballer turned hotel developer Gary Neville

Former Manchester United and England footballer turned hotelier Gary Neville shares his experience of launching Hotel Football and the challenges he is currently facing in developing two city centre hotels in Manchester.

Guaranteeing guest safety in uncertain times

Sgt Craig McMahon (head of business engagement and hotel liaison for City of Westminster Police) and Darren Carter, (group security director for Edwardian Hotels and chairman of the Institute of Hotel Security Management) discuss terrorism awareness and what businesses can do to minimise risk and maximise staff/guest safety.

Panel: Recruitment & retention 

Our experts will address the challenges and explore how the industry might increase the profile of hospitality as a viable career option among parents and schools. Speakers to include Andrew Boer, principal of Edge Hotel School; Tom Ross, operations director, Home Grown Hotels; Charlie Brodie, talent, learning and development manager, London Edition. 

Big Boutique, launching a boutique brand at scale

David Taylor COO of Principal, the new brand of UK-wide urban lifestyle hotel brand.  A look at the creative and operational challenges involved in breathing new life into iconic, city centre hotels so that they appeal to 21st century guests.

Panel: Dealing with unexpected events

Leading operators discuss the unforeseen business challenges they have encountered and how they dealt with them. This session will include best practice advice on dealing with fire, illness and terrorism.